Refund Policy

1. Satisfaction Guarantee

EuroInsure Guide offers a 100% satisfaction guarantee on all our premium content and services. If you're not completely satisfied with the quality of any premium materials, guides, or educational content you've purchased, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Content that does not meet the described standards or contains significant errors
• Missing Content: Premium features or content that were promised but not delivered
• Technical Issues: Inability to access purchased content due to technical problems on our end
• Duplicate Purchases: Accidental duplicate purchases of the same content
• General Dissatisfaction: If you are unhappy with a purchase for any reasonable cause within the timeframe specified below

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of purchase for one-time digital product purchases
• 30 days of purchase for subscription services
• 7 days of the discovery of technical issues preventing access to content

We strongly recommend that you review your purchased content as soon as possible after purchase to ensure timely reporting of any issues.

4. How to Request a Refund

5. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting our support team
• Cancellations will take effect at the end of your current billing cycle
• No partial refunds are provided for the unused portion of your current subscription period unless otherwise specified in this policy
• If you cancel within 30 days of initial subscription, you may request a full refund

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Purchases made more than 14 days prior to the refund request (except for subscription services as noted above)
• Content or services that have been significantly consumed or downloaded
• Custom reports or analyses created specifically for you
• Purchases where the terms of sale explicitly stated "no refunds"

7. Refund Methods

Refunds will be issued using the same payment method used for the original purchase whenever possible:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Bank transfers will be returned via the same method

Please note that depending on your payment provider, it may take 5-10 business days for the refund to appear in your account after we process it.

8. Promotional or Discounted Purchases

For items purchased with a promotional code or at a discounted rate:

• Refunds will be based on the actual amount paid
• The promotional discount cannot be transferred to other purchases
• Some deeply discounted promotions may be designated as final sale with no refunds available

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you're experiencing a unique situation not covered by this policy, please contact our support team, and we'll work with you to find a fair solution.

In cases of severe hardship or extraordinary circumstances, we may extend refund timeframes at our discretion.

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page. Changes are effective immediately when they are posted.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: [email protected]
• By mail: Storgatan 123, 114 55 Stockholm, Sweden